Everything you should know

For all questions

about the hotel...

Welcome to the Hotel Steiner! Here you will find answers to frequently asked questions about our Steiner Hotel. Find out more about our rooms, activities in Obertauern, the ENJOY full board and if you still have questions that are not answered here, we will be happy to hear or read them at info@hotel-steiner.at or +43 6456 7306.

Deposit

For fixed bookings, 30% of the total tour price will be charged as a deposit, which you can easily pay via secure credit card link. You are also welcome to pay by bank transfer (please quote the reservation number – bank details can be found below).

Current arrival information

Current arrival information:

Current travel information:

Please note that due to the construction site on the A10 Tauernautobahn between Golling and Werfen, there is an enormous amount of traffic on 14 kilometers, the considerable delays must of course also be taken into account when traveling, here we ask you to calculate at least 1 hour additional travel time.

Our most important tip:
If at all possible, avoid exiting the A10 Tauern highway and traveling overland. Especially at Eben/Wagrain, there are even longer delays on the country roads. This will not make your journey any quicker or more pleasant. In addition, the increased volume of traffic is an extreme burden for the local population.

You can find the latest traffic information at
www.oeamtc.at/verkehrsservice

www.asfinag.at/verkehr-sicherheit

www.asfinag.at/a10

Plan possible alternative routes when traveling:

If you are traveling from Germany or eastern Austria (Upper Austria, Lower Austria, Styria) to Obertauern, you can take the alternative route via the Voralpenkreuz.
If you are coming from Germany, drive via Passau. Although the route via Passau is a little longer for most people, there is no risk of traffic jams.

Voralpenkreuz – A9 – Liezen – Ensstal – main road towards Radstadt – Obertauern.

If you are coming to Obertauern from the south (W, Bgld, Stmk), we recommend the alternative route via the S36 Murtal expressway.
S36 Murtal expressway – St. Michael/Oberstmk. – Judenburg – Murau – Tamsweg – Obertauern.

Our recommendations for a relaxed journey: Travel by train.

There is a very good train connection between Munich and Salzburg. There are also numerous connections from Salzburg main station to Radstadt. From Radstadt you can take a cab transfer to Obertauern.We will be happy to organize this transfer for you (one way for approx. € 78.00 for a maximum of eight people).

Attractive train journey to Salzburger Land

ÖBB timetable

TRANSFER options

If you would like a cab transfer from Salzburg Airport, we will be happy to organize a cab company for you (one way for € 225.00 for up to eight people).
Please just let us know as soon as you know the arrival and departure times.
Please note that due to the construction site, at least 1 hour additional travel time will be calculated.
Shared cab:
Since many of our guests arrive in Salzburg at similar times, we try to combine the booked private transfers with a maximum of 8 people and thus minimize the costs for the individual persons.

Arrival

If you would like a cab as a transfer from Salzburg Airport, we will be happy to organize a cab company for you (one way for € 235,00 for up to eight people).

Please just let us know as soon as you know the arrival and departure times.

Please note that due to the construction site on the A10 Tauern freeway there is an enormous amount of traffic, the considerable delays must of course also be included in the transfer, here we ask you to calculate at least 1 hour additional driving time.

Our recommendation:

Reserve a ticket in advance for public transport (train) from Salzburg train station (cab from the airport to Salzburg train station) to Radstadt. From Radstadt to Obertauern we can also organize a transfer for you (one way for approx. € 82,00 for max. eight persons). Especially back to Salzburg it is an enormous advantage to travel by train and take a cab to the airport.

Timetable ÖBB https://fahrplan.oebb.at/bin/query.exe/dn

Collective cab:

Since many of our guests arrive in Salzburg at similar times, we try to combine the booked private transfers with a maximum of 8 people and thus also minimize the costs for each person.

It is possible to book a shared transfer directly via the company BACHER-Reisen GmbH at:

https://winter-shuttle.at/de

Garage

We kindly ask you to book your garage with your reservation. EUR 20.00/day.

Parking spaces

Free outside parking directly in front of the hotel.

Electric charging stations

Available in the car park in a limited number and for a fee.

Single use

Single use supplement for double rooms or suites EUR 50.00 per day.

External services

Please note that all external services such as ski school, transfer costs, ski rental, childcare, … are to be paid in cash.

Bank account and more

UID-Nr.: ATU47748308
Firmenbuchnummer: 137890f
IBAN: AT443504900002017457
BIC: RVSAAT2S049

We accept the following credit cards: Visa, Mastercard, American Express

Booking without dinner / breakfast

For dinner cancellation we refund EUR 8.00 per person/day
For breakfast cancellation we refund EUR 8.00 per person/day

Cancellation conditions

In case of cancellation the booking is subject to the Austrian hotel regulations:
For cancellations up to three months before arrival, there are no cancellation fees.
From 3 months till 1 month before arrival 40% of the total amount
From 1 month till 1 week before arrival 70% of the total amount.
A cancellation within one week before arrival 90% of the total amount.
In case of early departure or later arrival, 100% will be charged. Cancellations are only possible in writing.
More information regarding the cancelling conditions can also be found on www.hotelverband.at

lift passes

Lift passes can be ordered at reception until the evening for the next day and will be booked on your room bill. For any reduction of lift passes a valid document is necessary.

pets

Pets need to booked in advance. We do charge EUR 50.00 per day cleaning supplement.

Check in/ Check out

Check in time: 3:00 pm
Check out: 11:00 am

Arrival (public transportation)

You can travel comfortably by train to Radstadt station.

Then take bus no. 280 in the direction of Tamsweg and get off at the bus stop Obertauern Passhöhe.
We will be happy to pick you up there free of charge.

You can find more detailed information about the bus & train times under:

Timetable OEBB

Local Tax

General local tax € 2,45 per night and person (persons up to the age of 15 are exempt)
Registration number according to the overnight stay tax law: 50422-001030-2020